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Job type:
Expiry date:
Up to £20k pa
02920 388100
20 days ago


Location: Newport

Salary: Up to £20k pa

The role

TSR Legal is working with a client who has several roles available within their Vehicle Hire and Damage team currently, which range in level so we are looking for candidates of varying experience. This includes candidates who may have a customer experience background rather than legal and those who may not have experience of vehicle hire and damage claims or litigation generally.

Equally, we are keen to hear from candidates who have experience in either vehicle hire and damage claims, RTA claims and/or litigation generally as we have some more senior roles available as well.

The roles are based from their Newport office however we are happy to consider candidates working remotely as the team is now largely working from home or in hybrid home and office-based working.

Their vehicle hire and damage team works with over 40 insurance companies and self-insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre-emptive advice on these issues whilst also assisting clients to formulate their own strategies. This is a great opportunity for an experienced paralegal to develop their career.

The team deals with claims from small track to multi-track including fraudulent claims. Their team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution.

The team has a progressive approach a market-leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours.


  • To provide a timely, professional and high-quality service to clients in the management of volume litigated vehicle hire and damage cases.
  • After the required level of training and support our teams are expected to:
  • Be responsible for a varied case-load of pre-litigated or litigated work (depending on experience) with an appropriate level of supervision, in strict adherence to the Service Level Agreement(s) entered into with the insurer client.
  • Be responsible for managing all financial aspects of their case-load, to include billing in strict adherence to the Service Level Agreement(s) entered into with the insurer client, managing WIP, debt and resolving general accounting queries.
  • Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience.
  • To record timely and accurate management information.
  • Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
  • Maintain an awareness of the firm’s strategies and plans.
  • Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
  • You will be required to handle confidential information in line with the firm’s data security protocols.
  • Day to day responsibilities will include but is not limited to the following:
  • Analysis of evidence and setting case strategies encompassing both technical and commercial considerations
  • Obtaining and drafting pleadings, witness statements and letters of response
  • Conducting (telephone) negotiation of claims.

About you

  • IT skills – Be IT literate with a good working knowledge of Excel and Word.
  • Prioritisation & Organisation skills – The ability to organise their own time, recognise what’s a time pressure, what’s important and when to ask for help.
  • Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
  • Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it.
  • Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client.
  • Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback.
  • Aptitude to learn – The ability to retain knowledge and put into play new skills.
  • Good oral and written communication skills.
  • All relevant experience in similar roles or areas of practice is desirable but not essential and we are happy to hear from
  • candidates who feel they would be a good fit.
  • Experience of dealing with litigated claims, either in Credit Hire or some other similar area such as personal injury alternatively experience in handling credit hire claims even if not in a litigated background.
  • A Defendant background/experience is not essential.
  • The technical ability to appropriately advise insurer clients as to all issues associated with volume motor clams, including liability, multiple party claims, indemnity and issues of quantum.

Apply now

Please contact Caitlin Coles at TSR in confidence: | 02920 388100