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Job type:
Expiry date:
Personal Injury
Up to £26k
Rachel Phillips
20 days ago

Personal Injury Handler

Location: Swansea

Salary: Up to circa £26,000 (DOE)

The opportunity

TSR Legal are proud to be working with a leading UK motor insurer, renowned for its A+ rating and bespoke approach to insurance risks. This esteemed firm partners exclusively with motor insurance brokers, crafting tailored products to meet the intricate needs of customers for whom motor insurance is not just a necessity but a safeguard for their passion or livelihood.

The firm is actively seeking a Personal Injury Claims Handler to join its dedicated team. This pivotal role involves the negotiation of claim settlements in a manner that is efficient, equitable, and economical, adhering to policy wording and the Claims Handling Manual. The successful candidate will be instrumental in delivering exceptional customer service, maintaining policy integrity, and fostering a swift recovery process where feasible.

Key responsibilities

  • Adherence to pre and post-litigation procedures to resolve claims effectively and cost-efficiently.
  • Validation of claims against company records and identification of any underwriting concerns.
  • Thorough investigation of loss circumstances and conducting liability enquiries.
  • Verification and authorisation of accounts/fee notes and payments.
  • Consistent maintenance of accurate estimates and necessary adjustments throughout the claim’s lifecycle.

Essential qualifications, skills & experience

  • Proven experience within a legal environment.
  • Law degree or equivalent qualification.
  • Exceptional interpersonal and relationship-building prowess.
  • Articulate and numerate with a keen eye for detail.
  • Commitment to delivering first-class customer service.
  • Outstanding organisational skills with an aptitude for prioritisation and delivery.


  • Competitive benchmarked salary to reflect your skills and experience.
  • Generous holiday allowance of 25 days.
  • Discretionary bonus scheme to reward performance.
  • Employee assistance programme for support when needed.
  • Option to purchase up to 3 additional holiday days.
  • Salary sacrifice benefits to enhance your financial well-being.
  • Annual benefits reviews to ensure your hard work is recognised.
  • Opportunities for professional qualifications and study support to further your career.

This role is not just another job; it’s a chance to make a significant impact in a specialised sector, providing peace of mind and protection to those with a deep connection to their vehicles.

Apply now

Contact Rachel Phillips, Associate Director in confidence on 02920 388100 / or apply via the link below.