In this month’s On the Record interview, TSR Legal’s Senior Legal Consultant, Hannah Williams meets Melissa Thomas, Thomas & Thomas, to discuss the firm’s latest expansion and the values driving its continued growth.

From opening a new office in the heart of Porthcawl to navigating the fast-evolving residential property landscape, Thomas & Thomas Solicitors has combined innovation with a deep commitment to community.

Melissa shares the motivations behind this strategic move, the firm’s priorities for the year ahead, and how a culture of integrity and personal service sets Thomas & Thomas apart in a competitive legal market.

She also offers her perspective on what makes the work so rewarding and how law firms can balance professional development with wellbeing in 2025 and beyond.

Q: What motivated the decision to expand into the new Porthcawl offices, and how does this align with the firm’s broader strategy?

A: The decision to expand into Porthcawl was driven by both client demand and our long-term vision of making high-quality legal services more accessible across South Wales. As a firm rooted in community values, we saw a natural opportunity to serve the growing residential and commercial needs of the Porthcawl area.

Q: What key objectives do you have for the Porthcawl office in 2025?

A: Our primary objectives for the Porthcawl office in 2025 include:

• Establishing a strong local presence and becoming a trusted legal partner for residents and businesses.
• Expanding our residential property and private client services to meet increasing demand.
• Creating new employment opportunities and fostering local legal talent.
• Maintaining the high standards of client care and legal excellence that Thomas & Thomas is known for.

Q: What do you believe distinguishes Thomas & Thomas from other leading law firms?

A: What sets Thomas & Thomas apart is our unwavering commitment to personal service, integrity, and community engagement. We combine the professionalism of a leading law firm with the approachability of a local practice. Our clients value the continuity of care, clear communication, and the genuine relationships we build.

Q: What do you find most rewarding about working at Thomas & Thomas?

A: The most rewarding aspect of working at Thomas & Thomas is the sense of purpose and teamwork. Whether helping a first-time buyer secure their dream home or supporting a family through a sensitive legal matter, every day brings meaningful work. The firm’s supportive culture, emphasis on growth, and shared values make it a truly fulfilling place to build a career.

Q:  How does Thomas & Thomas Solicitors foster professional development while promoting a healthy work-life balance for its employees?

A: We believe that professional excellence and personal wellbeing go hand in hand. Thomas & Thomas invests in continuous training and career progression opportunities for all staff. At the same time, we promote flexible working and a collaborative environment that respects work-life balance.

Q: What have been the biggest successes for the firm in the last three years?

A: Over the past three years, our biggest successes include:

• Navigating the post-pandemic legal landscape with resilience and innovation.
• Expanding our client base across South Wales while maintaining exceptional service standards.
• Opening the Porthcawl office as a strategic milestone in our growth journey.

Q: Finally, what should residential property teams and firms focus on to best support both employees and clients in 2025?

A: Looking ahead to 2025, residential property teams should focus on:

• Continue embracing digital tools to streamline transactions and improve client experience.
• Prioritising staff wellbeing to retain talent in a competitive market.
• Staying agile and responsive to evolving market conditions and client expectations.

You can follow Thomas & Thomas’ story on Linkedin here.

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