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Business Wales has teamed up with law firms across Wales to inspire and share relevant examples of how other law firms have adopted, trialled and consider technology in their law firms, to improve efficiencies and the client journey, to support those who use their services, and their people.

Investments in technology are some of the hardest operational decisions for small to medium law firms. So much is at stake and if it all goes wrong, there’s little time, money
and trust left in the pot to try again. Hear the experiences of other law firms across Wales in the latest series of case studies for the legal sector from Business Wales.

Case studies

In the video below, Clive Thomas, Managing Director at Watkins & Gunn, Dr Nerys Llewellyn Jones, Managing Partner at Agri Advisor LLP, Edward Friend, Partner at Carreg Law, and Mark Davies, Senior Partner, Hopleys GMA, are candid about their experiences of the use of technology and establishing new processes in their firms, with the result of greater, more personalised client care, an enhanced work / life balance and new marketing opportunities.



Building a resilient legal sector for Wales

Business Wales is committed to supporting the growth and resilience of the legal sector in Wales and to help small to medium sized law firms achieve their ambitions, with confidence.

To thrive, legal practices and leaders need to overcome common challenges around increased competition, succession planning, recruitment and retention, leadership, diversity and inclusion, technology, business operations and marketing.

See how Business Wales can help your practice

Contact one of the Business Relationship Managers today to see how Business Wales can help your law firm grow and build an aspirational place to work. Speak to an advisor today.

To view more inspiring case studies, visit


Emma Waddingham

Emma Waddingham

Editor, Legal News

Emma Waddingham is the Editor & Founder of Legal News. She is a seasoned legal editor and journalist and experienced marketing & events consultant, working almost exclusively with the UK legal sector.