With law firms across the UK beginning to scope technology investments for early 2026, a new podcast episode from Osprey Approach offers timely, practical insight into how firms can select, implement and embed legal technology for long-term success.
The latest episode of the Empowering Law Firm Leaders podcast features a conversation by Amy Bruce, Marketing Director at Osprey Approach, and guest David Langdon — legal tech consultant, speaker and author of Beyond the Features.
Drawing on nearly 30 years’ experience working with law firms, David shares a grounded, experience-led perspective on what separates successful technology projects from costly missteps. His central message is clear: firms that rush to buy software without fully understanding their objectives are far less likely to see meaningful returns.
“If you don’t understand what you’re trying to achieve, even the best technology won’t deliver value,” David explains, urging firms to define outcomes before evaluating tools.
Technology change is a people challenge, not just an IT one
A recurring theme throughout the discussion is the importance of viewing technology projects as firm-wide change initiatives, rather than purely IT-led exercises. David challenges the assumption that responsibility should sit solely with technical teams.
“Technology changes affect everyone in the firm,” he notes, highlighting the need to involve partners, lawyers, secretaries, IT and finance teams from the outset. Building a broad stakeholder group, he argues, helps ensure that new systems reflect real workflows and business priorities — not just technical specifications.
Looking beyond features and functionality
While software demonstrations often focus heavily on feature sets, David encourages firms to take a wider view. Integration with existing systems, security and compliance requirements, vendor roadmaps, and cultural fit all play a critical role in long-term success.
Strong vendor relationships and realistic demonstrations of day-to-day use cases, he suggests, are often far more valuable than long lists of features that may never be used in practice.
The episode also offers practical advice on managing data migration, planning implementation phases and embedding change in ways that encourage genuine adoption — particularly for mid-sized and growing law firms navigating modernisation alongside business-as-usual pressures.
Watch the full interview now
The full conversation with David Langdon is available now on YouTube, Spotify and Amazon Music and can be viewed here.
Upcoming guests
Future episodes of the Empowering Law Firm Leaders podcast series will feature further industry insight, including the return of Simon McCrum, author of The Perfect Partner, and legal technology adoption advice from Shona Kaye of Laterna Consulting.
Osprey Approach: We make running a law firm easier
Osprey Approach provides an all-in-one, legal accounting, practice, and case management software solution to SME law firms. With over 30 years’ experience in the legal software sector, our software solution and dedicated partnership helps make running a law firm easier.
Osprey Approach is a fully integrated solution that provides legal accounting, time recording, billing, client management, business intelligence, client portal, configurable sector-specific workflows, document production and case management features and functionality.
Osprey’s powerful and comprehensive, multi-device software has helped thousands of lawyers to run a profitable firm and deliver excellent client care. Integrated with Microsoft Office Applications plus other key legal software providers such as Lexis Smart Forms, InfoTrack, DocuSign, Perfect Portal and TextAnywhere, Osprey helps you manage every facet of your legal practice.
