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In an increasingly digital world, legal services are changing. They are being offered in new ways, while consumers expectations are shifting.

The Solicitors Regulation Authority said it is is keen to ‘support the responsible adoption of legal technology and innovation – helping legal businesses improve and people access legal help more easily’.

On Thursday 21 October 2021, it hosted its first in-person event in Wales since the start of the pandemic at Techniquest in Cardiff. The two-part panel sessions covered LawTech and innovation in the legal sector, and customer experience.

The conference aimed to provide law firms in Wales with:

  • offering real life examples from solicitors and firms who are working differently to better serve their clients and run their businesses
  • engaging with thought leaders on our interactive panels
  • giving insight, advice and guidance on how we can help make your new business ideas become a reality.

Legal News Wales is delighted to share the live recordings from the event with you, below.

Session 1: Making your business fit for the future

Including the Chair’s opening remarks and welcome.


  • Steph Locke, CEO, Nightingale HQ
  • Chris Nott OBE, Founder, Capital Law, and Director, Capital People
  • Dr Adam Wyner, Associate Professor in Law and Computer Science, Swansea University
  • Clive Thomas, Managing Director, Watkins & Gunn Solicitors, and Chair, Cardiff and District Law Society Law Tech Group
  • Chaired by Benedict Fisher, Director of Communications, SRA

Session 2: How consumers choose and use legal services


  • Michael Hanney, Founder and CEO, ReviewSolicitors
  • Professor Uzo Iwobi OBE, Founder Race Council Cymru; Former Commissioner to the Commission for Racial Equality UK
  • Sarah Watson, Risk Analyst – Insights, Research and Analysis, SRA
  • Nathan Vidini, Founder and Director, AltraLaw

For more information on the events and to seek assistance on regulatory enquiries regarding  innovation and LawTech, please contact the SRA.

Emma Waddingham

Emma Waddingham

Editor, Legal News

Emma Waddingham is the Editor & Founder of Legal News. She is a seasoned legal editor and journalist and experienced marketing & events consultant, working almost exclusively with the UK legal sector.