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Swansea
Claims Handler
Permanent
Up to £32k
Rachel Phillips
rachel@tsrlegal.co.uk
20 days ago
12/08/2025

Personal Injury Claims Handler / Assistant

  • Location: Swansea / Hybrid
  • Up to circa £32,000 (DOE)

The opportunity

TSR Legal are working in partnership with a respected forward-thinking, specialist insurance group to appoint an experienced PI Claims Handler to join their professional team based in Swansea.

This is an excellent opportunity for a detail-oriented and legally astute individual to take the next step in their claims handling career within a supportive and expert-led environment.

The Company

Our client is a well-established insurer that provides specialist advice and claims handling services across personal injury, motor, property, and liability sectors.

With a strong reputation for excellence, they partner with insurers, brokers, and corporate clients to deliver commercially sound outcomes with legal precision.

The Role

As a PI Claims Handler, you’ll manage a caseload of personal injury claims, overseeing the process from initial notification through to settlement or resolution.

The role requires a balanced mix of legal knowledge, claims experience, and customer service, with a focus on achieving fair and efficient outcomes.

Key Responsibilities

  • Assessing and validating personal injury claims against relevant legal and policy criteria.
  • Investigating liability and gathering necessary evidence to support resolution.
  • Negotiating settlements and managing litigation processes where required.
  • Maintaining accurate records, reserves, and documentation throughout the claim’s lifecycle.
  • Ensuring all claims are handled in line with regulatory requirements and internal procedures.
  • Liaising with solicitors, insurers, and third parties in a professional and efficient manner.
  • Supporting the wider team with training, compliance, and performance targets.

Candidate Profile

Essential Experience

  • Proven experience in handling PI claims within a legal or insurance setting.
  • Strong working knowledge of the claims process, liability assessment, and relevant regulations.
  • Excellent communication, negotiation, and organisational skills.
  • Competent in using claims and/or case management systems.

Desirable Attributes

  • Customer-focused mindset with strong attention to detail.
  • Ability to manage deadlines and multiple cases simultaneously.
  • Team player with a proactive and professional approach.
  • Comfortable working in a structured, compliance-driven environment.

Why Apply?

  • Work with a respected personal injury team known for its legal expertise and collaborative culture.
  • Gain exposure to complex and high-value claims.
  • Enjoy long-term career development in a supportive, professional setting.
  • Competitive salary and benefits package.
  • Free parking – easy access to the offices via the M4

How to Apply

If you are a skilled claims handler ready to take on a new challenge, please contact Rachel Phillips, Associate Director in confidence or apply below: Rachel@tsrlegal.co.uk / 02920 388100